Terms, Conditions & Shipping
Due to the coronavirus pandemic, shutdown and how fluid the situation is, many of the terms below and production times have changed and are subject to change. Once local, state and federal mandates allow us to reopen and it is safe to do so, we will reopen our outlet store, begin production and resume shipping again. At this time it is too soon to tell when that may be. Customers with pending orders will be send updates when that time approaches. Non printed orders may be cancelled as long as the order did not ship and has not already been produced. Custom printed logo on Burlap orders may not be cancelled unless client specifics an in hand date requirement which we can not meet and the order has not been printed partially or fully.
During the shutdown, limited staff is operating remotely from home to assist our customers. We ask that you Email or call us and leave a message and a staff member will return your call as soon as possible. Once we reopen, orders will ship in the order they were received. For the safety of our staff, no returns will be accepted until further notice.
Thank you for your continued loyalty and understanding. Be well, be safe.
DO YOU ACCEPT PHONE ORDERS?
We have found that phone orders can lead to many mistakes and miscommunication and for this reason request that all purchases be made on our website whenever possible. Our customer service staff will be gladly assist with any questions and even walk you through the online checkout process.We will accept orders by phone but any mistakes made are the sole responsibility of the purchaser.Please verify the sales receipt emailed carefully for accuracy on size, quantity and custom request on phone orders.
OFFLINE ORDERS PLACED OVER THE PHONE
There will be a $4 service charge on purchases made offline and over the phone. Signed credit card authorization form and or agreement to terms may be requested to be Faxed or mailed to us before a phone order is considered finalized and products go into production and or ship.
E MAILED ORDERS
Premier Table Linens does not accept e-mailed orders under any circumstances. Orders must be placed via the website or over the phone.
HOW LONG WILL IT TAKE?
We take great pride in shipping customers orders very quickly. Typically Most non printed Burlap purchases ship within 24 to 48 hours Monday through Friday. During our busy periods or for large purchases, please note that it may take up to 5 business days for Burlap products that are not on the shelf to be manufactured and be ready to ship. Large orders where the Burlap product is hand crafted such as Burlap with fringe and Burlap and Lace may also take slightly longer production time. Expedited shipping purchased are given priority and will generally ship within 1 to 2 business days unless it is a large purchase. If products you are purchasing are needed for immediately, we suggest calling our office (800) 937-1159 Monday - Friday 8:30AM to 6:30pm EST prior to making purchase so we can give you a more accurate delivery date and that we can confirm that required in hand date can be met. We ship from both Florida and New Jersey both U.P.S and U.S.P.S.. We reserve the right to use a different shipping method and or carrier as long as this does not delay your delivery date based on the in hand required date and shipping method selected. Please note that we are not responsible for shipping delays because the shipping method selected will not be a fast enough level to arrive to your destination in time. In General, shipping UPS Ground to any destination on the East Coast and South may take up to 3 business days for transit. UPS Ground to the midwest, Louisiana and Texas up to 4 days. West Coast, Alaska, Hawaii and Puerto Rico may take 6 days UPS Ground shipping. For custom printed Burlap products, please contact our digital art director Ryan Cunningham (800) 937-1159 Ext # 3 to obtain a delivery date for custom printed tablecloths and all other custom printed Burlap products.
Due to many fraud issues, we do not ship to freight forwarding facilities. We also reserve the right to cancel and refund any order we believe to be suspicious or fraudulent in nature. At this time we are currently only shipping to the USA.
HOW MUCH WILL IT COST ?
Once all items have been added into the shopping cart, you can get a shipping cost using the shipping calculator box on the checkout page, just enter your state and zip code for real time shipping prices from USPS and UPS. During checkout (before entering any credit card information), the shipping calculator will give shipping cost options for the order. It will give the cost of shipping Ground as well as options for expedited shipping as well.
BACKORDERS
In the unlikely event that any item is backordered, we will email and or call and let you know when that item(s) will be back in stock and available to ship. In such case, we will also advise alternative colors or fabrics available. Customer may then
1) Agree to wait for the item(s) to be back in stock.
2) Decide on alternative color or fabric.
3) Request a refund on back order item which we will immediately issue. If we do not hear back from a customer we have contacted, or can not contact the customer, we assume and reserve the right to cancel the order and issue a refund.
RETURNS
On all Burlap products we sell, we completely stand behind our product and if there is was an error made, we will issue a prepaid call tag to have the product(s) picked up and immediately send a replacement. We must be notified within 3 days of receipt and a Return Authorization number is required (see below). If a customer is unhappy for any reason with product(s) received, returns are accepted under the following conditions;
All returns or exchanges require an RA (Return Authorization) number which can be obtained by contacting us (800) 937-1159 Monday - Friday 8:30AM to 6:30PM EST. We must be notified within 3 days of receipt. Returns must be received back in our office within 10 days after we are notified.. All returns must be in new, in original condition shipped, unused, and unwashed in order for us to accept the returns.
Jute (natural) Burlap and Faux Burlap products - There is a 10% restocking fee on standard sizes tablecloth (sizes listed on our website). Custom sizes, fitted tablecloths, chair covers and drapes the restocking fee is 30%. Customer is responsible for all shipping fees to return product(s) to us and if exchanging, shipping fees for us to send exchange. Christmas Tree skirts and chair are non returnable.
--No returns on purchases over $300. We strongly urge you to 1st place a small sample order to be sure the fabric, size, color will meet your needs before placing a large order.
--No returns accepted on custom printed burlap purchases once the order goes into production.
--Returned packages must be received back in our office within 14 days from the time they were delivered to customer. No returns will be accepted without RA # or outside of the time frame window. All returns will be inspected before any credit or refund is issued. Returns are usually processed once a week so please be patient with us. We will notify customer once refund or exchange has been completed.
--Jute Burlap is not intended, can not be machine washed and no returns will be accepted if customer has washed the Jute Burlap. If interested in a very durable, machine washable fabric, we recommend the Havana Faux Burlap which is 100% Polyester and machine washable.
SHIPPING CARRIER ISSUES
Premier Table Linens Inc. is not responsible for weather related delays or UPS or Postal Service delays. Customer may not request a refund on products due to UPS or Postal Service delay. If customer paid for expedited shipping (UPS Overnight, UPS 2day or UPS 3 day Select or Express Mail) and the package does not arrive on time, we will file a claim with the carrier and issue customer a shipping refund if and when the claim is granted.
If a package is lost in transit, Premier Table Linens Inc. will immediately send a replacement order to the customer and not make the customer wait the 7 to 10 days it takes the carrier to process this type of claim.
If a package arrives damaged or opened, it is the customer’s responsibility to immediately notify the driver, contact the courier and to notify our office so we can file a claim.
ACCURACY OF PRODUCT INFORMATION
Premier Table Linens, Inc. takes measures to present and describe the products we sell and rent accurately. However, we are not responsible for any errors or misinformation that we may have been provided or information that may be outdated. Premier Table Linens, Inc. makes no warranty, expressed or implied and assumes no legal liability for any inaccurate information or outdated information contained on this website or any other website or blog owned by Premier Table Linens, Inc.
WAIVER OF LIABILITIES
Premier Table Linens Inc. shall not be liable for any damages related to the use of our websites and or products. The waiver of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer as well as lost profits even if we have been advised in advance of the potential for any such damages.
INTELLECTUAL PROPERTY
We may use logos or images other than our own for illustrative purposes. These logos and images are not our property and do not represent an endorsement for our products.
The interpretation and enforcement of any order placed hereunder and/or any provision of these Terms and Conditions shall be governed by the laws of the State of Florida without reference to its choice of law rules. For the purposes of any action, dispute, claim or controversy between the parties in connection herewith, the parties irrevocably consent to the exclusive jurisdiction and venue of the state or federal court for the county or district where in Miami, Dade County, Florida where PREMIER TABLE LINENS is located. Notwithstanding the foregoing, any final judgment of such court against a party may be enforced in any court or jurisdiction where such partys assets may be found.
FORCE MAJEURE
We shall not be liable for failure to fulfill any obligation hereunder if that failure is caused, directly or indirectly, by flood, communications failure, extreme weather, fire, earthquake or other natural calamity or act of God, malicious acts of third parties, labor disputes, civil disorders, acts of governmental agencies, or any other causes beyond our reasonable control.
PAYMENT TERMS
We accept Visa, Master Card, Discover, American Express and PayPal payments. We accept Purchase Orders but PO's payment must be received on Purchase Orders before the order is released. We also accept company checks and personal checks. Customers wishing to pay by check or if an invoice is required 1st, select the Print & Pay option during checkout which will generate an invoice. Goods are subject to check clearing our bank before going into production. If mailing payment, please make checks payable to:
Premier Table Linens
Send to
7321 N.W. 35th Street,
Miami, Florida 33122
We are open 8.30AM - 5.30PM EST Monday - Friday.
*We reserve the right to edit and otherwise modify our terms and conditions as needed and without prior notice or notification.
