Shipping Details
SHIPPING
Premier Burlap Boutique, a Division of Premier Table Linens takes a lot of pride in not only our products but fast production and shipping as well. We ship via UPS. And USPS. All our Burlap and Havana Faux goods are shipped from either our Florida Burlap Boutique store or our New Jersey fulfillment center, depending on the products ordered. Purchases placed by 2PMEastern Standard Time Monday through Friday ship the same day or within 24 hours. Large bulk orders or custom sizes may require an additional 24 to 48 hours production time. Customer will be supplied a tracking number via email the day or morning after shipment has been collected by the carrier. We do not require a signature for residential delivery. However, it is up to the delivery driver’s discretion, if they do not feel it is safe to leave a package at a residence when no one is home, a note will be left with directions on how to receive your order. We do encourage customer that will not be home, if possible, to consider having the goods shipped to your employment instead of home.
WHERE WE SHIP
We ship to all United States and territories as well as APO/FPO. Internationally we ship to Canada, Australia and the United Kingdom. For orders shipping to Canada, Australia and the United Kingdom only the actual shipping cost is paid to us and buyer is solely responsible for any duties, tariffs, brokerage fees, customs and any other charges imposed by any third party. We are not responsible for any customs related delays.
INCORRECT ADDRESS OR CHANGE OF ADDRESS
Please verify accuracy and for typos on your order before submitting, including the shipping address. If an incorrect address is provided to us and we ship to such address and the package is returned, buyer is responsible for any additional shipping cost incurred to resend the package. If the package is not returned to us by the shipping company, and it was sent to the address customer provided, no replacements will be sent or refund given.
If once a package is in transit via UPS and customer needs to change the shipping destination address, UPS will charge us an $11.00 charge per box and customer must pay us this UPS fee before we change, correct an address once a package has shipped as well as any other UPS transit charges if the change is to another State. We will only charge what we are charged by UPS for re-routing a shipment.
SHIPPING CARRIER ISSUES
Premier Table Linens Inc. is not responsible for weather related delays or UPS or Postal Service delays. Customer may not request a refund on products due to UPS or Postal Service delay. If customer paid for expedited shipping (UPS Next Day Air, UPS 2 Day or UPS 3 Day Select or Express Mail) and the package does not arrive on time, we will file a claim with the carrier and issue customer a shipping refund if and when the claim is granted.
If a package is lost in transit, Premier Table Linens Inc. will immediately send a replacement order to the customer and not make the customer wait the seven to ten days it takes the carrier to process this type of claim.
If a package arrives damaged or opened, it is the customer’s responsibility to immediately notify the driver and to notify our office immediately so we can file a claim.
WHAT LEVELS OF SERVICE ARE OFFERED AND HOW MUCH WILL IT COST
We offer standard shipping as well as all levels of expedited shipping (3 Day Air, 2nd Day Air, Next Day Air and Next Day Air A.M. delivery). Expedited order will be bumped up in our production schedule as well. Because of the volume we ship, we have excellent negotiated rates with UPS.
